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Iramika – Help & Support Center

1. Frequently Asked Questions (FAQ)

Q1. How can I place an order?

Select your favorite product, click “Add to Cart,” and then proceed to “Checkout.”

Enter your shipping address and payment details to complete the order.

Q2. How long will delivery take?

Orders are usually dispatched within 1–2 working days.

Delivery may take 4–7 business days depending on your location.

Q3. Is Cash on Delivery (COD) available?

Yes, COD is available for selected pin codes.

Q4. How can I exchange the size or color?

You can request an exchange within 7 days of delivery by going to your “My Orders” section or by emailing our support team.

Q5. How can I cancel my order?

You can cancel your order before it is dispatched through the “My Orders” section.

Once shipped, cancellation is not possible.

2. Shipping & Delivery Policy

  • All orders are processed within 1–2 working days.
  •  Delivery usually takes 4–7 business days depending on the destination.
  •  Tracking details are shared via email/SMS after dispatch.
  •  In case of delay, our support team will inform you.

Note: Remote or rural areas may require additional delivery time.

3. Return & Exchange Policy

  •  You can request a return or exchange within 7 days of receiving your order.
  •  The item must be unused, unwashed, and in its original packaging.
  •  Exchanges are allowed only for the same product (different size or color).
  •  Refunds are initiated within 3–5 business days after product inspection.

To start a return:

📧 Email: [support@iramika.com]

📞 Contact: +91-XXXXXXXXXX

4. Cancellation Policy

  • Orders can be canceled before dispatch through “My Orders.”
  •  Once shipped, cancellation requests cannot be accepted.
  •  For prepaid orders, refunds are processed within 3–5 business days after approval.

5. Privacy Policy

Your privacy is extremely important to us.

  •  We never share your personal details with third parties.
  •  All transactions are protected through SSL encryption.
  •  Your contact details are used only for order updates and promotional offers (with your consent).

6. Terms & Conditions

  •  By using our website, you agree to all Iramika terms and policies.
  •  Product colors may slightly vary due to lighting or screen settings.
  •  Prices and offers may change without prior notice.
  •  Unauthorized use of Iramika images, content, or logos is strictly prohibited.

7. Payment & Security Information

  •  We support UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery.
  •  All payments are 100% secure through our encrypted gateway.
  •  We do not store your payment details after checkout for your safety.

8. Contact Us / Get Assistance

Customer Support:

  • Email: (rudhraglobalindustries@gmail.com)
  • Phone: +91-9193111331
  • WhatsApp: +91-9193111331
  • Working Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Head Office:

Rudhra Global Industries, Meerut

[First Floor, Plot No. 6, Ganpati Vihar, Kanker Khera, Meerut, Uttar Pradesh – 250001]

India

 

9. Still Need Help?

If you have any questions about your order, payment, or product details,

our support team is always happy to assist you.

👉 Just click on “Chat Now” or “Need Help?” to connect instantly.